Privacy policy

What we collect: the details you give us when you register, order, make a request, send an enquiry or contact us (name, email, phone, delivery addresses, order contents, and any photos or links you attach), and basic technical data needed to keep the site secure.

Why we use it: to create and deliver your order, take payment through our payment provider, answer your messages, prevent fraud and meet legal obligations. We send marketing only if you switch it on in your account preferences, and you can switch it off at any time.

Who sees it: our team, and service providers we need in order to deliver your order, such as payment processors, couriers, email and storage services. We do not sell your personal data. We never store your card number; payments are handled by the payment provider.

Where it goes: orders are dispatched from our fulfilment centre in China, so your name, delivery address and order details are shared with our fulfilment and shipping partners to deliver your parcel.

Your rights: you can ask to see, correct, export or delete your personal data, and to withdraw marketing consent. Write to us using the contact page and we will reply. Some records, such as order and payment records, must be kept for a legal minimum period.

How long we keep data, which authority you may complain to, and the legal entity responsible for your data will be stated here once the business registration is complete.